FAQ

FAQ

  • CONTACT INFORMATION

    If you wish to contact us, you can do so through our self-help section by clicking on this link.
    Our email: [email protected]

  • I DID NOT MANAGE TO PICK UP MY ITEM.

    Our company’s primary goal is the satisfaction of our customers, this is the reason we offer free shipping to most of the countries, hence the shipping fee is covered by us.

    You will be notified when your order is shipped and if you have any further questions, our customer service will do their best to answer them for you.

    In case the package is rejected by the customer or not picked up from the post office therefore the order is returned, it is the customers’ responsibility to cover the before mentioned shipping fee since they are no longer eligible to our free shipping policy.

    This charge will be deducted from the total amount of your purchase.

     
  • HOW DOES THE COVID-19 SITUATION AFFECT YOUR OPERATION?
    All our operations are working normally. Please note, we have no control over the destination countries carriers. In some cases, delivery by the last mile carrier might not be possible due to the situation, in these cases the customer is responsible for picking up the package.
  • WHEN WILL MY ORDER ARRIVE? HOW LONG DOES SHIPPING TAKE?

    All orders are processed within 7-14 business days. Please note that we don’t ship on weekends or holidays.

    Orders are packed and shipped as soon as possible, usually 5–12 days after you place your order.

    U.S. domestic deliveries usually arrive within 15-30 business days after the order is placed.

    International deliveries usually take 2-8 weeks to arrive, depending on the supplier, your location, and customs controls.

    We do everything we can to ensure your order is delivered on time. However, we can’t be held responsible for conditions beyond our control, such as severe weather, service interruptions, etc.

    If you’ve ordered more than one item, you’ll receive your items separately if they come from different suppliers. Each item has its own tracking code.

  • WHERE IS MY ORDER? HOW CAN I TRACK MY ORDER?

    To track your order, enter your tracking code here. This link offers a full view of your shipping details.

  • WHEN WILL I RECEIVE TRACKING INFORMATION?

    As soon as your order is prepared and packed, we’ll send you the tracking code by email.

     
  • DO YOU OFFER SAME-DAY SHIPPING?

    Unfortunately not. Because of our high order volume, we need time to pack your order and prepare it for shipment.

     
  • WHY WAS MY ORDER SPLIT INTO SEVERAL PACKAGES?

    We tend to ship items separately in the following cases:

    • The order includes many items, and they don’t all fit into one package.

    • An item is temporarily out of stock or has been backordered.

    • An item didn’t pass the first quality check and must be rechecked.

  • WHICH SHIPPING COMPANIES DO YOU WORK WITH?

    We work with international shipping companies that offer free shipping as stated in our shipping policy. We also work with third-party courier services. After your package arrives in your country, the respective national post is responsible for delivery.

     
  • DO YOU SHIP TO MY COUNTRY?